BUSINESS CUSTOMERS ONLY

Business Terms of Sale & Service

These terms govern the supply of commercial microwave equipment, parts, repairs and maintenance services by Marren Microwave Limited to business customers.

Effective: 28 July 2026 | Version: 1.0

If a delivery arrives damaged

Protect the Goods and tell us quickly. This practical summary should be read with clause 6 below. If there is any difference, clause 6 takes priority.

1. Record it: Note visible damage on the driver’s delivery record and do not sign that the Goods are in good condition.
2. Photograph it: Take clear images of the outer packaging, label, damage and the whole unit before it is moved or installed.
3. Report it: Email the order and consignment details, serial number, description and photographs within the applicable deadline.
4. Keep everything: Retain the unit and all packaging. Do not install, use, repair, return or dispose of anything without Marren’s approval.

About these terms

1.1 These Business Terms of Sale & Service (“Terms”) apply to every contract under which Marren Microwave Limited supplies goods or services to a business customer. In these Terms, “Marren”, “we”, “us” and “our” mean Marren Microwave Limited, and “you” and “your” mean the business customer named in our quotation, order acknowledgement or invoice.

1.2 “Contract” means the legally binding agreement between us; “Goods” means equipment, parts and other items we supply; “Services” means inspection, installation, repair, maintenance and related services; “Working Day” means Monday to Friday excluding public holidays in England; and “Charges” means the price payable for the Goods and Services.

1.3 By placing an order, you confirm that you are acting wholly or mainly for purposes relating to your trade, business, craft or profession and that the person placing the order has authority to bind your organisation.

1.4 Consumers should contact us before ordering. Consumer contracts require separate terms and statutory consumer rights are not restricted by these Terms.

2. Orders and contract formation

2.1 Our quotation is an invitation to place an order and is valid for the period stated in it. Your order is an offer to buy the Goods or Services on these Terms.

2.2 A Contract is formed only when we issue a written order acknowledgement, begin performing the Services or dispatch the Goods, whichever happens first. An automated receipt or acknowledgement of an online enquiry does not by itself accept an order.

2.3 The Contract consists of, in descending order of priority: any expressly agreed written variation signed by our authorised representative; our order acknowledgement; our quotation or statement of work; these Terms; and your order, excluding any of your own terms.

2.4 No amendment, cancellation or waiver is effective unless agreed in writing by an authorised representative of Marren.

3. Goods and services

3.1 We will supply Goods and perform Services with reasonable care and skill and in material accordance with the agreed specification. Dates and descriptions are estimates unless we expressly confirm otherwise in writing.

3.2 Images, drawings, dimensions, capacities and other descriptive material are illustrative. We may make changes required by law, safety or good engineering practice where those changes do not materially reduce performance or quality.

3.3 You are responsible for confirming that the Goods and Services are suitable for your intended commercial use, location, utilities and operating environment, unless we have expressly agreed to advise on suitability in writing.

3.4 Reconditioned, exchange or substitute parts will be identified where applicable. Removed or exchanged parts become our property unless otherwise agreed in writing.

4. Prices and payment

4.1 The Charges are stated in our quotation or order acknowledgement. Unless stated otherwise, Charges exclude VAT, delivery, packaging, insurance, permits, parking, congestion charges and other reasonable third-party costs, which are payable in addition.

4.2 You must pay each invoice in full, in cleared funds and without deduction or set-off, by the due date shown on that invoice. Time for payment is of the essence.

4.3 If an amount is overdue, we may charge statutory interest and fixed-sum compensation under the Late Payment of Commercial Debts (Interest) Act 1998, together with any reasonable recovery costs permitted by law.

4.4 If costs or assumptions outside our reasonable control change after quotation, or information supplied by you is incomplete or inaccurate, we may make a reasonable adjustment to the Charges after explaining the reason.

5. Delivery, risk and title

5.1 Delivery dates are estimates unless our order acknowledgement expressly states that a date is guaranteed. We may deliver in instalments and invoice each instalment separately.

5.2 Delivery is completed when the Goods are unloaded at the agreed delivery location or collected by you or your nominated carrier. Risk passes to you on completion of delivery.

5.3 You must provide safe, suitable and timely access, labour and equipment needed to receive the Goods. If delivery is delayed or refused for a reason attributable to you, risk may pass when delivery was first attempted and we may charge reasonable storage and redelivery costs.

5.4 Title to the Goods does not pass until we have received in cleared funds all sums due for the Goods and all other amounts then owed to us. Until title passes, you must keep the Goods identifiable, properly stored, insured and free from any charge or security interest.

5.5 Before title passes, we may require you to return the Goods and, where legally permitted and after reasonable notice, enter premises where they are stored to recover them.

6. Inspection, shortages and delivery damage

6.1 You must inspect the external packaging and the Goods as soon as reasonably possible on delivery and before installation, use or onward movement.

6.2 If damage, loss or shortage is visible at delivery, you must:

• note the damage or shortage clearly on the carrier’s proof of delivery before signing;
• not sign any statement that the Goods were received in good condition if you have not established that they were; and
• notify us in writing on the day of delivery, with the evidence listed in clause 6.4.

6.3 If damage could not reasonably have been discovered from an external inspection, you must notify us in writing as soon as it is discovered, within 2 Working Days after delivery and in all cases no later than 4 calendar days after delivery.

6.4 Your notice must include, where available:

• your order number and the delivery or consignment number;
• the model and serial number of each affected unit;
• a clear description of the damage, loss or shortage;
• clear photographs of the whole unit, damage, external and internal packaging, shipping label and proof of delivery; and
• confirmation that the Goods and all packaging have been retained for inspection.

6.5 You must take reasonable steps to prevent further damage. Unless we approve in writing, you must not install, use, repair, alter, return or dispose of affected Goods or their packaging. We may ask to inspect the Goods or arrange collection.

6.6 A late or incomplete notice does not automatically remove every contractual remedy. However, to the extent the delay, missing evidence, disposal of packaging, installation, use or alteration materially prejudices our ability to verify the cause, inspect the Goods or pursue the carrier, we may decline a claim that the damage occurred in transit or reduce the remedy to reflect that prejudice.

6.7 This clause does not affect our obligation to supply Goods that conform to the Contract, nor does it exclude liability that cannot lawfully be excluded.

7. Returns and cancellations

7.1 Goods may be returned only with our prior written authorisation and in accordance with the instructions and reference number we provide. Unauthorised returns may be refused.

7.2 Except where Goods are defective, damaged in transit or incorrectly supplied, acceptance of a return is at our discretion. We may charge reasonable collection, testing, repackaging and restocking costs.

7.3 Bespoke, specially ordered, configured, installed, used, perishable or hygiene-sensitive Goods cannot be cancelled or returned unless defective or otherwise agreed in writing.

7.4 A cancellation of Services is effective only when we confirm it in writing. You must pay for work performed, Goods ordered and costs reasonably committed before cancellation, together with any cancellation charge stated in the quotation.

7.5 Our practical returns process is explained on the Refunds & Returns page. These Terms prevail if there is a conflict.

8. Warranties

8.1 We warrant that, on delivery, Goods will materially conform to their agreed specification and be free from material defects in design, materials and workmanship for the warranty period stated in our quotation or order acknowledgement.

8.2 If no warranty period is stated, the manufacturer’s applicable business warranty will apply to new third-party Goods. Reconditioned parts, repair work and consumable parts may have different warranty periods, which will be stated in the relevant documentation.

8.3 The warranty does not cover fair wear and tear; cosmetic damage that does not affect operation; misuse; neglect; accidental or malicious damage; power, water, ventilation or environmental problems; scale or grease build-up; unauthorised alteration or repair; failure to follow instructions; or continued use after a fault becomes apparent.

8.4 You must notify us promptly of a warranty issue, provide reasonable diagnostic information and allow us a reasonable opportunity to inspect and remedy it. Our obligation is, at our option, to repair, replace or re-perform the affected item or refund its price where repair, replacement or re-performance is not reasonable.

9. Service and repair work

9.1 Service attendance times are estimates unless expressly agreed as service levels in writing. Remote diagnosis and information provided before inspection are provisional.

9.2 You must provide safe access to the equipment, isolate it where requested, disclose known hazards and ensure an authorised representative is available. We may suspend work where conditions are unsafe or materially different from those described.

9.3 If an engineer cannot gain access, the equipment is not available, or the visit is cancelled without the notice stated in our quotation, we may charge a reasonable aborted-visit or cancellation fee.

9.4 Additional faults, parts or work identified during a visit are outside the original scope unless included in the quotation. We will seek approval before material additional Charges are incurred, except where immediate action is reasonably necessary to make equipment safe.

10. Your responsibilities

10.1 You must:

• provide complete and accurate information, decisions and approvals in time for us to perform the Contract;
• ensure premises, utilities, ventilation, access routes and working areas are safe and suitable;
• comply with operating, cleaning, maintenance and safety instructions;
• obtain any permissions, licences and consents required at your premises; and
• keep appropriate backups and business-continuity arrangements where equipment downtime may affect your operations.

10.2 We are not responsible for delay, additional cost or failure caused by your failure to comply with this clause, and may charge reasonable resulting costs.

11. Liability

11.1 Nothing in the Contract limits or excludes liability for death or personal injury caused by negligence; fraud or fraudulent misrepresentation; breach of the terms implied by section 12 of the Sale of Goods Act 1979 or section 2 of the Supply of Goods and Services Act 1982; or any other liability that cannot lawfully be limited or excluded.

11.2 Subject to clause 11.1, neither party is liable for indirect or consequential loss. We are not liable for loss of profit, revenue, business, contracts, anticipated savings, goodwill or production, whether direct or indirect.

11.3 Subject to clause 11.1, our total aggregate liability arising out of or in connection with a Contract, whether in contract, tort (including negligence), breach of statutory duty or otherwise, will not exceed the total Charges paid or payable under the Contract giving rise to the claim.

11.4 Nothing in these Terms limits your obligation to pay Charges properly due. Each limitation is intended to be separate and applies only to the extent permitted by law and, where required, to the extent it is reasonable under the Unfair Contract Terms Act 1977.

12. Events outside our control

12.1 We are not liable for delay or failure caused by events beyond our reasonable control, including carrier disruption, shortage of materials or labour, utility or communications failure, severe weather, fire, flood, epidemic, industrial dispute, government action, war, terrorism or cyber incident.

12.2 We will take reasonable steps to reduce the effect of the event and resume performance. Deadlines are extended for the period of disruption. If a material event continues for more than 60 days, either party may end the affected part of the Contract by written notice without liability for future performance.

13. Suspension and termination

13.1 We may suspend supply or require reasonable security if an invoice is overdue, your credit position materially deteriorates or we reasonably believe you will not perform your obligations.

13.2 Either party may terminate the Contract immediately by written notice if the other commits a material breach that cannot be remedied, or fails to remedy a remediable material breach within 14 days after written notice.

13.3 Either party may terminate immediately if the other becomes insolvent, enters administration or liquidation, ceases or threatens to cease business, or is subject to an equivalent event, except where prohibited by insolvency law.

13.4 Termination does not affect accrued rights. You must immediately pay outstanding invoices and reasonable Charges for Goods, Services and commitments made up to termination.

14. Data and confidentiality

14.1 Each party must keep the other’s confidential commercial and technical information secure and use it only to perform or receive the Contract, except where disclosure is required by law or to professional advisers who are bound by confidentiality.

14.2 We process personal data in accordance with applicable UK data protection law, including the UK GDPR and Data Protection Act 2018, and our Privacy Policy.

14.3 Each party acts as an independent controller of ordinary business contact data unless a separate written data-processing agreement is required for particular Services.

15. General terms

15.1 We may subcontract performance but remain responsible for our obligations. You may not assign or transfer the Contract without our prior written consent.

15.2 No person other than a party to the Contract has a right to enforce it under the Contracts (Rights of Third Parties) Act 1999.

15.3 If a provision is invalid or unenforceable, it will be modified to the minimum extent necessary or deleted, and the remaining provisions will continue in effect.

15.4 A delay or failure to exercise a right is not a waiver. A waiver on one occasion does not waive a later right.

15.5 The Contract is the entire agreement about its subject matter. Neither party relies on a statement not set out in the Contract, but nothing excludes liability for fraud.

16. Law, jurisdiction and notices

16.1 The Contract and any non-contractual obligations arising from it are governed by the law of England and Wales. The courts of England and Wales have exclusive jurisdiction.

16.2 A formal notice under the Contract must be in writing and delivered by hand, pre-paid first-class post or email to the postal or email address stated in the order documentation. A notice is treated as received: if delivered by hand, on delivery; if posted, at 9:00am on the second Working Day after posting; and if emailed, when sent, unless a delivery-failure message is received, provided an email sent outside 9:00am to 5:00pm on a Working Day is treated as received at 9:00am on the next Working Day.

16.3 This notice clause does not apply to service of court proceedings or other documents in legal proceedings.