Service and Repairs

Marren is the UK's leading Foodservice equipment support specialist of microwave ovens, accelerated cooking technology, cook and hold, Rational combination ovens and the complete range of Hatco Products. With a specialist team of nationwide engineers, we can service and repair a range of catering equipment, helping to keep your commercial kitchen operational.

Catering equipment repairs and servicing

Marren is the UK's leading Foodservice equipment support specialist of microwave ovens, accelerated cooking technology, cook and hold, Rational combination ovens and the complete range of Hatco Products. With a specialist team of nationwide engineers, we can service and repair a range of catering equipment, helping to keep your commercial kitchen operational.

Our engineers receive extensive training and regularly deal with the same equipment. This ensures they are experts in their field. An unrivalled skill set which makes them more efficient when dealing with your service or repair.

Which is why we have an industry reputation for providing clients with an excellent service. This is based on our ‘first-time fix’ priority which we aim to achieve 95% of the time. That means your machine is more likely to be operational again on the same day as we attend. Reducing any unnecessary labour costs.

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Support for a range of brands

Service partners for Hatco, Turbochef, Merrychef, Panasonic & ACP. Our engineers are the only team officially trained to repair and service Turbochef ovens. We also provide support for a wide range of catering equipment brands you will recognise.

For microwaves, we cover Marren, Panasonic, Merrychef, Sharp, Amana / Menumaster and Samsung. Accelerated ovens include Turbochef, Falcon, Merrychef, Ovention and ACP. Cook and Hold technology for Alto-Shaam and FWE. As well as Rational Combi ovens for Rational, drawer warmers and heated displays, decorative lamps, Bain-Maires and soup kettles from Hatco.

Service and repair options to suit your needs

To increase the efficiency and lifespan of your commercial kitchen appliances we offer a range of service and repair options. Designed to plan your maintenance activities to help prevent breakdowns and created specifically for you based on your requirements.

Below is an overview of our service and repair options. Included are our Planned Preventive Maintenance (PPM) packages.

  • Commercial microwaves
  • Accelerated ovens
  • Cook and hold units
  • Combi steam ovens
  • Heated drawer warmers
  • Food Warmers
  • Toasters
  • Soup kettles
  • Bain-Maries
  • Decorative lamps

Here is an overview of our service packages

PPM

A planned service package designed to help reduce the need for further call outs

PPM + reactive repair

PPM + reactive support to cover all and any unforeseen breakdowns

PPM + ad hoc repair

PPM + Access to support as and when you need us

Ad hoc repair only

Access to support as and when you need it?

Menu options for each element

  • Arrival fee 24 hour
  • Arrival fee 6 hour
  • Arrival fee + specified time on site 24 hour
  • Arrival fee + specified time on site 6 hour
  • Labour charged at 15 minutes intervals
  • Core hours versus out of hours

SLAs are agreed and monitored on all our Service Plans

To find out how we can help you, contact one of our Account Managers today.

Specialist support for the foodservice industry – Market Sectors

We work with many different companies where commercial catering equipment is vital to their business. This includes those operating in the public and private sector. All the major restaurants, supermarkets and hotel chains as well as independent cafés on the high street. To learn more about the market sectors we work with click here

Ongoing training and development

Covering the whole of the UK, our engineers have the knowledge and expertise to provide support on a wide range of specialist food service industry equipment. All our engineers are employed directly by Marren and undergo extensive training on commercial appliance repairs. A purpose-built training centre is located at our head office in Northampton. You benefit from skilled engineers who are knowledgeable about all aspects of your equipment.

The latest technology is used to help our engineers. The introduction of smart glasses ensures they are supported in the field with an extra pair of eyes. Whilst regular audits are carried out to ensure you receive quality service every time. To learn more about training and development click here 

Health & Safety

Health and safety are a priority for us and is something our clients regard as standard practice. Certified as Principle Safety, SAFE Contractor and ALTIUS we are also Alcumus accredited and ISO09001 / ISO14001 certified. To learn more about our health and safety accreditations click here 

Property maintenance and asset management solutions

Many of our customers use a property maintenance portal to manage their estate. Creating a clear, automated workflow is key to reducing the amount of administration, your costs and increase the speed at which repairs can be carried out. This is something we keen to work adopt as we work with you. There are many different portals on the market such as ProNett, Verisae and Maximo. Some customers have their own bespoke systems. We can work with whatever portal you have offering a seamless extension to the way you operate. As part of our operation, we collate a large amount of detailed information about the condition of your equipment. This is incredibly useful information for customers. Our Smart Serve system enables easy access to this data providing a complete overview of your estate. A valuable addition to any property maintenance portal. To learn more about the portals we use click here 

 

 To learn more about Marren's services, please click on the relevant brand below: 

Awards

Accreditations

Memberships