Hatco repairs and servicing
Hatco is a family run business operating since 1950. They are world leaders in creating innovative equipment for the commercial kitchen, renowned for its efficiency and reliability. Dedicated to engineering quality units to give maximum performance for any professional kitchen and at the forefront of accelerated cooking technology.
A respected brand in the foodservice industry, Marren has been an approved retailer for Hatco parts and accessories for over 30 years. As the only service partner in the UK, we hold thousands of parts which are shipped directly from the USA. Vital to support our first-time fix priority for all repairs and servicing.
Our engineers are familiar with a wide range of Hatco equipment including heated drawer warmers, toasters, soup kettles, bain-maries and decorative lamps. Which means we can diagnose and fix issues quickly. Our vehicles are stocked with thousands of spare parts, so our engineers arrive with what they need to solve your problem.
With over 1.5 million parts stocked in our warehouse, this level of purchasing power means we can buy our parts at competitive prices. Which is why you can buy them directly from our website. Browse by type of cooking equipment or brand to find the parts and accessories you need.
If you have any questions simply get in touch with us today.
Service and repair options to suit your needs
To increase the efficiency and lifespan of your commercial kitchen appliances we offer a range of service and repair options. Designed to plan your maintenance activities to help prevent breakdowns and created specifically for you based on your requirements.
Here is an overview of our service and repair options. Included are our Planned Preventive Maintenance (PPM) packages.
- Commercial microwaves
- Accelerated ovens
- Cook and hold units
- Combi steam ovens
- Heated drawer warmers
- Food Warmers
- Bain Maries
- Soup kettles
Here is an overview of our service packages
A planned service package designed to help reduce the need for further call outs
PPM + reactive repair
PPM + reactive support to cover all and any unforeseen breakdowns
PPM + ad hoc repair
PPM + Access to support as and when you need us
Ad hoc repair only
Access to support as and when you need it
Menu options for each element
- Arrival fee 24 hour
- Arrival fee 6 hour
- Arrival fee + specified time on site 24 hour
- Arrival fee + specified time on site 6 hour
- Labour charged at 15 minutes intervals
- Core hours versus out of hours
SLAs are agreed and monitored on all our Service Plans
To find out how we can help you, contact one of our Account Managers today.
Specialist support for the foodservice industry – Market Sectors
We work with many different companies where commercial catering equipment is vital to their business. This includes those operating in the public and private sector. All the major restaurants, supermarkets and hotel chains as well as independent cafés on the high street.
Ongoing training and development
Covering the whole of the UK, our engineers have the knowledge and expertise to provide support on a wide range of specialist food service industry equipment. All our engineers are employed directly by Marren and undergo extensive training on commercial appliance repairs. A purpose-built training centre is located at our head office in Northampton. You benefit from skilled engineers who are knowledgeable about all aspects of your equipment.
The latest technology is used to help our engineers. The introduction of smart glasses ensures they are supported in the field with an extra pair of eyes. Whilst regular audits are carried out to ensure you receive quality service every time.
Health & Safety
Health and safety are a priority for us and is something our clients regard as standard practice. Certified as Principle Safety, SAFE Contractor and ALTIUS we are also Alcumus accredited and ISO09001 / ISO14001 certified.
Property maintenance and asset management solutions - Portals
Many of our clients use a property maintenance portal to manage their estate. Creating a clear, automated workflow is key to reducing the amount of administration, running costs and increase the speed at which repairs can be carried out. This is something we are keen to adopt as we work with you.
There are many different portals on the market such as ProNett, Verisae and Maximo. Some clients have their bespoke systems. We can work with whatever portal you have offering a seamless extension to your operation.
As part of our activities, we collate a large amount of detailed information about the condition of your equipment. This is incredibly useful data for clients. Our Smart Serve system enables easy access to this data, providing a complete overview of your estate. A valuable addition to any property maintenance portal.
Get in touch today to find out more