Cook and hold repairs and servicing
An oven designed to cook food slowly and switch to a hold functionality which will keep food at the optimum temperature before serving. A versatile piece of equipment with no need for a hood or ventilation which means it can be located anywhere in the kitchen. Marren engineers are trained on this type of equipment and operate nationwide.
All our engineers are employed directly by Marren. We never use sub-contractors because we like to know that you’re receiving a great quality of service every time. Engineer audits are carried out regularly to check you are satisfied with our work and professionalism.
Operating at a national level rather than regional is of great benefit for our clients. In particular, national chains only need to work with a single point of contact rather than multiple individuals. Our overall performance and SLAs are easier to monitor. We are also experienced in all the major management portals such as Verisae and Pronett which means we work within your processes from the outset.
There are several cook and hold brands we work with including Alto-Shaam and FWE. Delivering an efficient service with a high first-time fix success rate. Several major pub groups use these brands and we work with them on projects to increase the lifespan of the equipment.
To find out more why not get in touch with us today on 01933 665313.
Service and repair options to suit your needs
To increase the efficiency and lifespan of your commercial kitchen appliances we offer a range of service and repair options. Designed to plan your maintenance activities to help prevent breakdowns and created specifically for you based on your requirements.
Below is an overview of our service and repair options. Included are our Planned Preventive Maintenance (PPM) packages.
- Commercial microwaves
- Accelerated ovens
- Cook and hold units
- Combi steam ovens
- Heated drawer warmers
- Food Warmers
- Decorative Heat Lamps
- Soup kettles
Here is an overview of our service packages
A planned service package designed to help reduce the need for further call outs
PPM + reactive repair
PPM + reactive support to cover all and any unforeseen breakdowns
PPM + ad hoc repair
PPM + Access to support as and when you need us
Ad hoc repair only
Access to support as and when you need it
Menu options for each element
- Arrival fee 24 hour
- Arrival fee 6 hour
- Arrival fee + specified time on site 24 hour
- Arrival fee + specified time on site 6 hour
- Labour charged at 15 minutes intervals
- Core hours versus out of hours
SLAs are agreed and monitored on all our Service Plans
To find out how we can help you, contact one of our Account Managers today.
Specialist support for the foodservice industry – Market Sectors
We work with many different companies where commercial catering equipment is vital to their business. This includes those operating in the public and private sector. All the major restaurants, supermarkets and hotel chains as well as independent cafés on the high street. To learn more about the market sectors we work with click here
Ongoing training and development
Covering the whole of the UK, our engineers have the knowledge and expertise to provide support on a wide range of specialist food service industry equipment. All our engineers are employed directly by Marren and undergo extensive training on commercial appliance repairs. A purpose-built training centre is located at our head office in Northampton. You benefit from skilled engineers who are knowledgeable about all aspects of your equipment.
The latest technology is used to help our engineers. The introduction of smart glasses ensures they are supported in the field with an extra pair of eyes. Whilst regular audits are carried out to ensure you receive quality service every time. To learn more about training and development click here
Health & Safety
Health and safety are a priority for us and is something our clients regard as standard practice. Certified as Principle Safety, SAFE Contractor and ALTIUS we are also Alcumus accredited and ISO09001 / ISO14001 certified. To learn more about our health and safety accreditations click here
Property maintenance and asset management solutions - Portals
Many of our clients use a property maintenance portal to manage their estate. Creating a clear, automated workflow is key to reducing the amount of administration, running costs and increase the speed at which repairs can be carried out. This is something we are keen to adopt as we work with you.
There are many different portals on the market such as ProNett, Verisae and Maximo. Some clients have their bespoke systems. We can work with whatever portal you have offering a seamless extension to your operation.
As part of our activities, we collate a large amount of detailed information about the condition of your equipment. This is incredibly useful data for clients. Our Smart Serve system enables easy access to this data, providing a complete overview of your estate. A valuable addition to any property maintenance portal. To learn more about the portals we work with click here